Frequently Asked Questions

Common Installation Terminology

Hand set - using the heat of your hand to set the initial tack during installation

Creep - when the film pulls back after the initial tack during installation

Lifting - when the film lifts off the surface following installation

Ghosting - when a ghost like stain is visible after installation

Fracturing - this happens when film is overstretched causing the top coat to fracture

Modeling - the film becomes cloudy, generally caused by the film rubbing against itself

Silvering - a discoloration of the film when the top coat is damaged

Chicken Skin - a bumpy orange peel look to the adhesive once installation is complete, generally caused by aggressive installation techniques

Snail Trails - water or air bubbles trapped that can leave a trail underneath film during installation

Puckering - fingers or puckers will pop up due to improper installation or too much tension gathered in a particular area. This will happen often the first day after installation and can be fixed

Reposition Lines - an adhesive line that forms when the film is installed then lifted and re-installed or positioned

Frequently Asked Questions

Does the film come with a cap sheet?

No. However, it is manufactured with a cap sheet. This protects the film during the manufacturing process as well as various points of handling. The cap sheet is removed before the finished product is shipped out.


What is the warranty?

10 year limited warranty if installed by an ASWF certified installer


What does the warranty cover?

Yellowing or discoloration of the product as well as cracking and bubbling. Certain restrictions may apply and the warranty is only applicable and valid if the product was installed by an ASWF certified ppf installer.


Can you apply ceramic coating to the ppf?

Yes, however, it should be noted that depending on the ceramic coating product certain complications could arise; such as lifting or discoloration of the ppf. It should also be noted that applying ceramic coating to ppf will null the hydrophobic and self healing properties of the ppf’s top coat, thus voiding the warranty. Quick spray on ceramic coatings are preferred.


How do I clean and maintain the film?

After waiting for your film to fully cure after install, clean and maintain your 5lm the same way you would your car. By keeping the car/film clean you can increase the life of the film. If waxing, use a clear wax.


Can I pressure wash the film?

You can if you have waited at least 30 days from the date of install by an ASWF certified ppf installer. If pressure washing be sure to keep the spray nozzle at least 3 feet away from the film as well as film edges.


How can I remove the dirt line from the edge?

Properly maintaining your car will help prevent this, however using a soft bristle toothbrush and warm water with soap will help remove the dirt line. It should be advised that improper cleaning could lead to edge lift or permanent damage to the film.


How can I remove the film?

Start by finding an edge and pulling at a 45 degree angle. Use both hands to walk the film from side to side using momentum to help remove the film. If the film is old be cautious as depending on the condition of the paint underneath, removing the film could cause the paint or clear coat to be damaged. Alcohol may be used to help remove adhesive residue left behind. Removing film is always better on warm or hot days.


Can the film be installed on repainted surfaces?

Yes, however there will be no manufacturer warranty in these instances. Also, installation of ppf on a repainted surface should be done a minimum of 60 days after painting, or until the paint has completely gassed out and cured.


Will the paint fade differently on my car where there is and isn’t ppf?

Many factors play a role in this such as: exposure to sun, how well the car and film is maintained as well as the condition of the paint when the film was originally installed. With that said, the areas protected by the ppf will fade at a slower rate due to the protective properties of the ppf.


What is your mixing solution recommendation?

We recommend using Johnson Baby Shampoo. Slip solution is preference, resulting in differing opinions amongst installers. A general rule of thumb to get started is 2-5 drops per 32oz bottle. Climate and humidity will play a factor in determining the most effective slip solution.


Can we use alcohol during the install process?

Alcohol is not recommended and can void any warranty.


Can I use a heat gun during the install process?

Yes, however caution should be taken. Urethane can easily be burnt or melted with the use of high close heat.


Can I use my plotter to cut patterns?

Absolutely. It will most likely require different settings than film.